Belajar Gitar Refund Policy
1. General
We stand behind the quality of our digital products. We want you to be completely satisfied with your purchase. If you are unhappy for any reason, please contact us within [Number] days of your purchase to request a refund.
2. Eligibility for a refund
To be eligible for a refund, you must meet the following criteria:
You must submit your refund request within 7 days of your purchase.
You must provide a valid reason for the refund, such as:
The product is defective or not as described: The digital product does not function as advertised, contains errors, or was not delivered correctly.
The service was not delivered as promised: For subscriptions or services, the promised access or content was not provided.
We reserve the right to deny a refund if the request is based on reasons such as:
You have simply changed your mind.
You did not read the product description to understand what was included.
You have already downloaded or consumed a significant portion of the product.
3. Non-refundable products
Due to the immediate access provided, certain digital products are explicitly non-refundable. These exceptions will be clearly marked on the product page before purchase. Examples may include:
Downloaded content not refundable once accessed or downloaded.
Products explicitly marked as "All sales final."
4. How to request a refund
To initiate a refund request, please follow these steps:
Contact us: Send an email to kelasbelajargitar@gmail.com with the subject line "Refund Request: [Your Order Number]".
Include details: In your email, provide your full name, order number, the name of the product you wish to refund, and a detailed explanation of why you are requesting the refund.
Provide proof (if applicable): If the product was defective, include screenshots or other evidence demonstrating the issue.
5. Refund processing
Once your request is received and approved, your refund will be processed.
A credit will be automatically applied to your original payment method within 7 business days.
You will receive an email confirmation once the refund is complete.
6. Policy changes
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to this page.